Everything we sell is handmade or hand-finished, and our aromatherapy products are sealed for hygiene. For those reasons all sales are final — with one important exception, set out below.
We would always rather help you choose the right piece than process a return, so please do get in touch before you order if you are unsure about anything.
If your order arrives damaged
Instruments and crystal bowls can occasionally suffer in transit. If something arrives damaged, please email us at hello@attunergy.com with:
your order number
photographs of the damaged item
photographs of the packaging it arrived in
Please get in touch within 7 days of delivery, and before sending anything back to us. We reply to every message within 24 hours and will work out the right resolution with you.
The packaging photographs matter — they are what allow us to make a claim with the carrier, and they often decide how quickly we can put things right.
Change of mind
We are not able to accept returns or exchanges for change of mind. This includes items that are simply not what you expected, and items ordered in the wrong note, size or finish.
Aromatherapy products cannot be returned once they have left us, opened or unopened, for reasons of hygiene and safety.
Help us help you choose
Because sales are final, we are glad to spend time with you before you buy. Sound bowls in particular vary in tone even within the same note, and photographs never quite capture a handmade piece.
Email hello@attunergy.com with what you are looking for — the sound you have in mind, the space you will use it in, whether it is a gift — and we will help you find the right one. A short conversation beforehand is worth far more than a returns form afterwards.
Workshops, certifications and sessions
Workshops, certifications and sessions are booked individually. If you need to cancel or move your place, please email us as soon as you can at hello@attunergy.com and we will do what we can to help. If we have to cancel or reschedule a session ourselves, you will always be offered a full refund.
